How an On-Site Visit Rescued Cristina Reis from a Flooding Nightmare During Heavy Rains
Trusted by 1500+ happy customers
Meet the Technician
Stan Vavrousek, Expert Technician at Lifera Plumbing®.”
“Specialized in emergency plumbing solutions and delivering long-term results in challenging situations.”
The Challenge: A Flooded Basement and a Hidden Danger
When the skies opened over Metro Vancouver, Cristina Reis didn’t expect her home to turn into a disaster zone. But as the rain poured, her basement quickly flooded, and she was left with water pooling at the entrance to the suite. The source? A backed-up floor drain. Within hours, her basement was damaged, costing her tens of thousands of dollars.
When Stan Vavrousek arrived at Cristina’s home, the rain was still coming down hard, and the basement was in chaos. His first priority was to secure the flooded area and prevent further damage. Using specialized equipment, he quickly removed the pooled water and began investigating the root cause of the issue.
What he discovered was worse than anyone anticipated: the perimeter drain connected to the floor drain was completely blocked with hardened concrete. Likely left over from the home’s construction, the blockage was hidden beneath a 6-inch concrete slab, wooden stairs, and eight feet of soil at the back entrance of the house. It was clear this was not a job for ordinary solutions.
The Solution: A Comprehensive Plan, Swift Action, and Lasting Results
Stan explained the findings to Cristina and outlined a clear, professional plan to fix the problem. Here’s what the solution involved:
- Removing Obstacles: The team dismantled the wooden stairs and broke through the thick concrete slab to access the problem area.
- Excavation and Pipe Replacement: Digging eight feet down, they uncovered the blocked pipe, removed the hardened concrete, and installed a new, properly embedded drain pipe surrounded by gravel for longevity.
- Restoration: After repairing the plumbing system, the team backfilled the excavation, poured new concrete, and built a sturdy new deck and stairs.
Throughout the process, Cristina appreciated the transparency of our pricing and the professionalism of our team. As promised, we credited her Immediate Solution Package fee of $475 toward the follow-up work, ensuring she only paid for what truly mattered.
The Results: Peace of Mind and a Basement Restored
Thanks to Lifera Plumbing®’s swift action and expertise, Cristina’s home was saved from further damage. The new perimeter drain was installed to last, ensuring her basement would remain dry even during the heaviest rains. The fully restored entrance, complete with a new deck and stairs, gave her home a fresh start.
Why Choose Lifera Plumbing®’s On-Site Visit Services?
Cristina’s story is a testament to the value of our On-Site Visits and Immediate Solution Packages, which are designed to:
- Act fast in emergencies to prevent escalating damage.
- Deliver transparency and clarity, with professional plans tailored to each unique situation.
- Credit your initial investment toward follow-up work, ensuring you only pay for solutions that truly matter.
When disaster strikes, you can trust Lifera Plumbing® to provide expertise, efficiency, and peace of mind.
